Site Reliability Engineer, FreedomPay
Engineering, Broome-Tioga BOCES
Director, Software Development, CSG
Close tickets faster and prevent needless tickets by automating processes and making them available to requesters as self-service actions.
Safely delegate operations to end users or staff to reduce escalations to subject matter experts.
Real-time operations allows ops teams to support faster rates of change such as continuous delivery of software and engineering high value solutions.
Eliminate wait time for tickets since end users and responders can execute automation themselves. Lower priority requests are also filled in real-time as opposed to languishing in ticket queues.
Make the best practices from your experts the common practice used by everyone. Define and standardize workflows that span different tools, scripts, APIs, and command line procedures and delegate self-service automation to the end users.
Reduction in manual, recurring tasks gives Ops teams more time to focus on engineering high value solutions, such as further automation of operations.
Invoke automation from the Rundeck UI or use plugin integrations to invoke automation directly from popular operations interfaces including ServiceNow, JIRA, Slack, PagerDuty and more.
Subject matter experts define access rules for actions through a publishing workflow. Granular role-based access controls ensure self-service users only see actions they’re authorized to invoke.
Learn how to identify the full cost of service requests and the ROI of leveraging Runbook Automation to enable self-service
Self-Service operations allows organizations to move faster, be more flexible, and lock things down. Read this ebook to learn more.
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