Incident Response

Automate your Entire Incident Response Lifecycle

Get faster resolution and fewer incidents using PagerDuty and Rundeck

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“We found that Time to Repair is reduced by 25 minutes per incident for apps where we use Rundeck than where we don’t. ”

Shaun Norris, Global Head, Cloud Infrastructure, Standard Chartered Bank
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“Rundeck makes is easy to create self-service tasks that help with issue resolution and diagnosis”

Anonymous, G2 Review
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“Rundeck reduced interruptions from alerts and saved us time. It is automation for automation.”

Kosy Anyanwu, DevOps Engineer, Large Utility Company

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Automate incident response for real-time resolution.

Use runbook automation to safely delegate corrective operations to incident responders. Provide diagnostic inquiries and remediation and eliminate unnecessary escalations to developers.

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Turn tickets into real-time operations.

Democratize access to standard IT procedures with self-service operations. Let engineering and other teams perform approved operations tasks without raising tickets and waiting in queues.

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Delegate automation instead of escalating to experts.

Don’t rely on tribal knowledge inside the heads of one or two experts. Create standard operating procedures that enable faster resolution of incidents.

Prevent and Reduce the Duration of Incidents

 

Improve Incident Resolution Time with Rundeck & PagerDuty

Incorporate automation seamlessly into your incident response

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Get started easily using existing automation

Leverage your existing investments in scripts, tools, API calls or written manual procedures to get started in minutes. No programming needed.

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Invoke automation actions from PagerDuty

Automatically resolve known issues by executing runbooks with no human intervention. Give responders diagnostic information automatically collected by Rundeck, all within the PagerDuty incident timeline. Invoke remediation runbooks right from PagerDuty response plays.

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Increase compliance and security posture ​

Gain full compliance oversight, with granular access controls and a complete audit trail of all Rundeck actions. Safely store sensitive security credentials for remote access in Rundeck rather than on insecure laptops.

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“Rundeck Customers report 50% improvement in resolution time after implementing Rundeck”

 
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Introduction to Rundeck Webinar

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Navigating the 7 Pitfalls of Incident Management
 
Service Ownership
 
Service Ownership & Runbook Automation: Help Others Help You
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