Global Head, Cloud Infrastructure, Standard Chartered Bank
Automation Product Owner, William Hill
Delegate common diagnostic and remediation activities to operators, invoke diagnostic actions before first responders are paged, and automate resolutions for known, recurring problems.
“Service Ownership” doesn’t need to mean “developers own every alert”. Resolve incidents faster with fewer escalations and keep your developers focused on delivering software.
Automate low-value tasks and toil and keep engineers focused on enhancing digital experiences and other high value activities that move the business forward.
Turn existing automation, scripts, tools, API calls, written manual procedures, and subject matter expertise into automated runbooks and safely delegate via self-service operations.
Speed up IT Operations by providing responder access to corrective automation. Now, incidents get resolved in minutes, rather than hours and fewer problems get escalated to subject matter experts.
Simple, repeatable cures for known issues can be triggered without human intervention, turning urgent issues into after-the-fact notifications.
Use Rundeck’s plugin integrations to invoke automation directly from popular
operations interfaces including PagerDuty, ServiceNow, JIRA, Slack, and more.
Subject matter experts define access rules for actions through a publishing workflow. Granular role-based access controls ensure responders only see actions they’re authorized to invoke for impacted systems in an incident.
Learn how to identify the full cost of service requests and the ROI of leveraging Runbook Automation to enable self-service
Get analyst Jason English’s take on how the complexity of modern IT has caused the resurgence of Runbook Automation.
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