Analyst Research

Gartner Market Guide for Service Orchestration and Automation Platforms

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Gartner Market Guide for Service Orchestration and Automation Platforms

Gartner research shows traditional workload automation strategies are unable to meet the needs of heterogeneous IT environments that include cloud-native infrastructure and big data workloads. To transform IT operations, Gartner finds I&O leaders must use platforms for service orchestration and automation to drive customer-focused agility as part of their cloud, big data and DevOps initiatives.

Service Orchestration and Automation Platforms (SOAP) do not represent a new market, rather a transformation of a mature market for workload automation tools to meet modern infrastructure, application and data requirements. SOAP represents the evolution of workload automation tools that aim to manage and automate a complete business process.

In this report, I&O leaders and application leaders responsible for DevOps initiatives can learn:

  • Details about the differentiating capabilities of Service Orchestration and Automation Platforms (event-driven automation, workflow orchestration, self-service automation, and more)

  • Ways to mature current workload automation tools to meet modern infrastructure requirements

  • Recommendations for I&O leaders who want to transform IT operations automation

Gartner Market Guide for Service Orchestration and Automation Platforms, Manjunath Bhat, Daniel Betts, Hassan Ennaciri, Chris Saunderson, 17 April 2020.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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