DevOps and Digital Transformations are driving an unprecedented increase in the pace and volume of daily change. While this might be great news to Development and Product teams, their counterparts in Operations are alarmed at the problems and challenges that comes with this increase in pace and volume of work.
Operations organizations are finding themselves squeezed between two unrelenting forces. On one side there are the business-driven demands of DevOps and Digital Transformation (“Go faster! Open things up!). On the other side there are the business-driven demands to maximize security and stability ("Don't be the next hack! Don't be the next outage! Lock things down!"). And there, in the middle, is an already over-burdened Operations organization doing their best to avoid being squeezed beyond the breaking point.
Operations is reaching an inflection point. To deliver what the business demands, Operations has been challenged to find a way to provide unprecedented levels of organizational responsiveness and throughput — all while “locking things down” to sufficiently meet today’s risk profiles.
A lot is riding on how Operations responds to this challenge. A failure here is not just a localized IT failure. A failure will undermine a business’s ability to operate. Failing to solve this IT challenge will turn into a competitive disadvantage for the business.
On the flip side, this challenge also presents a great opportunity. Operations can take this business mandate and use it to reimagine how both planned and unplanned work is handled. This is a chance to improve how Operations both serves the broader business and improves the day-to-day lives of Operations professionals.
Self-Service Operations is a key design pattern that allows an Operations organization to move faster, be more flexible, and lock things down. Self-Service Operations is also critical technique for breaking down the organizational barriers that prevent enterprises from achieving DevOps and Digital transformations
On the surface, Self-Service Operations is a straightforward concept — turn your operations tasks into automated services that can be consumed on-demand (via GUI, command line, or API) by anyone who needs those operations task performed.
However, when you look deeper, you'll see that a lot goes into making this straightforward vision a reality. This book introduces the why, the what, and the how of Self-Service Operations.