Pierryves Fournier, SRE Team Lead, HUG - Hôpitaux Universitaires de Genève
Rob King, Automation Product Owner, William Hill
Speed up IT Operations by putting real-time automated actions into the hands of responders
PagerDuty Rundeck Actions connects responders to automated diagnostics and remediations for common recurring problems directly in the PagerDuty incident response workflow.
When an incident occurs, responders can choose from a list of automated diagnostics and repair functions to determine root cause and resolve issues themselves.
Developers see fewer interruptions from escalations for known, recurring issues. Safety and quality improves by increasing approved automation, and reducing manual work.
Gain full compliance oversight with granular access controls and a complete audit trail of all Rundeck jobs. Safely store sensitive security credentials for remote access in Rundeck.
Rundeck Actions connects to production infrastructure through an Action Runner that is deployed within a firewall or VPC, and provides an encrypted connection back to the Rundeck Actions endpoint. Engineers can curate and publish automated functions exposed through the Runner in Rundeck Actions. This new automation is then available to responders when associated services are involved in an incident.
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