The inefficiency of service requests —waiting, interruptions, slow turnaround times — has long been accepted as part of our default way of working. We have learned to accept the status quo as "the way it is" and not question the staggering costs.
This guide covers:
Methods for calculating the total cost of the waste around operations service requests
The ROI of leveraging Runbook Automation to turn service requests into self-service
How to get started realizing that ROI
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