Rundeck is runbook automation. Give anyone self-service access to the operations capabilities that previously only your subject matter experts could perform.
Popular use cases include incident management, service requests, business continuity, or just spreading the operational load among your colleagues.
This is Alice. She gets interrupted a lot. Alice's pager, ticket queue, and chat windows regularly prevent her from getting to the important projects that will move her company forward.
Sometimes the interruption is an incident with a production service. Sometimes the interruption is an ad-hoc repetitive request — do a restart, run the health checks, add/remove capacity, create a report, or execute a maintenance request.
Alice realizes that she could gain back lots of time if she could safely enable her colleagues to help themselves.
Alice decides to use Rundeck to create automated runbooks for two of the most frequent procedures used for both incident response and ad-hoc requests — restarts and health checks in production.
Of course, Alice has scripts and tools for most of the things she does.
But, it is difficult to handoff the knowledge required to use and coordinate the tools correctly and consistently.
Using Rundeck, Alice quickly creates workflows that span the different scripts, tools, APIs, and system commands she uses to do the restarts and health checks when called upon.
Alice now has automated runbooks — repeatable and automated standard operating procedures that she can use to handle interruptions quicker and get back to her other work.
Also, Alice has discovered that Rundeck's great value is in being able to give her colleagues self-service access to those same automated runbooks.
Now a broad group of Alice's colleagues can take action without interrupting Alice. Incidents get resolved quicker and with fewer escalations. Provisioning, maintenance, diagnostics become self-service, so fewer tickets get opened.
Alice is happy because she now has time to spend on the work that moves her company — and her career — forward. Alice's managers are happy because more work is getting done, and it's getting done quicker. Everybody wins.
Example: 150 users editing and running jobs
Example: 4-instance Rundeck Enterprise Cluster
From minor issues to major outages, incidents are a fact of life in operations.
Life in operations involves being on either the waiting or interruption end of a service requests.
Every enterprise has operational workloads that need to be scheduled to run unattended.
For internal or external customers, the managed service provider model is based on economies of scale and a concentration of expertise.