Frequently Asked Questions

Have more questions about Rundeck? Read the FAQs below to learn more. Don’t see your question?Please contact us, and we’ll get you the answer.

Product

What is the difference between the Open Source Rundeck project and Rundeck Pro?

Rundeck Core and Rundeck Pro have the same orchestration and job scheduling functionality, including granular access controls and logging for audit trails. Rundeck Pro adds enterprise-level features such as advanced workflows and Pro-built plug-ins. In addition, Rundeck Pro includes professional support. Rundeck Core offers community support only. For more information on Rundeck Pro product editions, click here.

 

What do I need to get Rundeck up and running?
For a small environment, you can install Rundeck on a host with Java 8 such as a Unix or Windows host on bare metal, or VM or container. Rundeck is bundled with an embedded database good for trials but you should use an external database for operational use. Login access can be managed via a configuration file or preferably an LDAP server.
What platforms does Rundeck support?
All Rundeck product editions run on either Windows or Linux servers.
Do I need a Rundeck license for each user?
The short answer is no.Rundeck Pro Team is priced per instance with no additional charges for the number of users, job executions, or remote servers.
What level of granular access does Rundeck provide?
We typically see job writer role, job runner role, and admin role. Those are typical roles, but you don’t have to fit that pattern. Users need to be given access to a project. Inside a project, you have jobs and nodes (jobs can be in groups, and the user can have access to specific groups - read access, read/run access, etc). You can also control which nodes users see and are able to run steps on.
What is the difference between Rundeck Pro Cluster and Rundeck Pro DR? Why would I choose one over the other?
The main difference between Rundeck Pro Cluster and Rundeck Pro DR is that Rundeck Pro DR has an active-passive pair for failover. Rundeck Pro Cluster has that functionality plus an active-active, multi-node clustering guaranteeing the high availability that is required for business-critical applications in the enterprise environment. If scalability is an issue, you should choose Rundeck Pro Cluster.
How many concurrent executions can Rundeck handle per instance?
50 concurrent executions/instance as rule of thumb, which depends on the complexity of the jobs.
Can Rundeck help with PCI compliance?
Definitely. PCI-DSS is very strict about controlling access to data. For example, the developer who builds the app should not be the one to deploy it. Rundeck enables organizations to separate these tasks.
Why would I use Rundeck instead of Ansible?
Rundeck and Ansible are different but complementary tools. Rundeck is a generic scheduling and orchestration platform. Ansible is a popular automation language and toolset used for provisioning and configuration management. Rundeck is popular as an open system that ties together any kind of underlying automation tool like Ansible.
Can I use Rundeck for Job Scheduling?
Rundeck jobs can be defined to run on a periodic schedule like once an hour, day or even the two days before the end of the month. Rundeck jobs can also be scheduled to run just once.

Support

What is included in Rundeck Pro Support?
We pride ourselves on comprehensive support for Pro users. We want you to enjoy using Rundeck Pro and help you to streamline your IT operations. Our team can assist with install and setup of Rundeck Pro, configuration and tuning questions, ACL questions and examples, job design, and much more.Support is provided by the core Rundeck team. Our standard SLA is next business day, but our team prides themselves on being very responsive and answering within a few hours. Standard support time is 5:00 AM to 6:00 PM Pacific Time. We use the desk.com ticketing system to log support issues.
Do you offer professional services for installation?
Yes, our QuickStart program offers a combination of training and services to quickly get your team up to speed. QuickStart includes:
  • Focused training and hands-on consulting to get immediate results
  • Help to kick off a new project or build a foundation of Rundeck Pro capabilities
  • Steps to get from  proof-of-concept to production ready
  • Customized content to meet your team’s specific needs
Do you provide global support?
We currently provide support from 5:00 AM to 6:00 PM United States Pacific Time. We have plans to extend support hours by the end of 2017.

Integrations

Can I use Rundeck with Ansible?

Absolutely. The Rundeck community tells us that they love using Rundeck and Ansible together. Like Rundeck, Ansible's straightforward design and short learning curve make it Ops friendly.

What does Rundeck do for Ansible users?

  • Improve the user experience with a great GUI front-end
  • Blend your Ansible automation alongside other tools, commands, and scripts
  • Delivers powerful access control capabilities that safely provide other users and teams with self-service access to run automation (including Ansible playbooks)
To learn more, watch this brief video demonstration.
Can I use Rundeck with ITSM products like ServiceNow?
Yes. We have a plug-in for ServiceNow that lets you manage functionality like workflow steps, notifications, and model source which reads nodes from ServiceNow CMDB.
Can I use Rundeck to manage Docker or other container orchestrators?

Good question. In fact, as you move toward the new “cloud-native” ops paradigm, you will find Rundeck is a key part of the ecosystem. Even though no-ops is the mantra, smart IT people know that ops support will not disappear. The container world is all about APIs. APIs need to be automated. Rundeck, with its HTTP Step capabilities, is the perfect to tool to manage an API-driven Ops environment.

You can also use Rundeck to manage long-running containers as Nodes letting operations look into the running container (eg, for diagnostics like getting logs, getting thread dumps). Additionally, you will need to control access to your Kubernetes dashboard. Rundeck can a self-service interface to making API calls to container orchestration tools like Kubernetes or Mesosphere and handle the granular control to limit access.

Installation

Where can I find help with Rundeck Pro installation?
Go to Docs here for detailed instructions on installing and using Rundeck Pro.

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