Frequently Asked Questions

Have more questions about Rundeck? Read the FAQs below to learn more. Don’t see your question? Please contact us, and we’ll get you the answer.

Product

Rundeck Community and Rundeck Enterprise have the same orchestration and job scheduling functionality, including granular access controls and logging for audit trails. Rundeck Enterprise adds enterprise-level features such as advanced workflows and Enterprise-built plug-ins. In addition, Rundeck Enterprise includes professional support. Rundeck Community offers community support only. For more information on Rundeck Enterprise product editions, click here.

For a small environment, you can install Rundeck on a host with Java 8 such as a Unix or Windows host on bare metal, or VM or container. Rundeck is bundled with an embedded database good for trials but you should use an external database for operational use. Login access can be managed via a configuration file or preferably an LDAP server.

All Rundeck product editions run on either Windows or Linux servers.

We typically see job writer role, job runner role, and admin role. Those are typical roles, but you don’t have to fit that pattern. Users need to be given access to a project. Inside a project, you have jobs and nodes (jobs can be in groups, and the user can have access to specific groups - read access, read/run access, etc). You can also control which nodes users see and are able to run steps on.

50 concurrent executions/instance as rule of thumb, which depends on the complexity of the jobs.

Definitely. PCI-DSS is very strict about controlling access to data. For example, the developer who builds the app should not be the one to deploy it. Rundeck enables organizations to separate these tasks.

Rundeck and Ansible are different but complementary tools. Rundeck is a generic scheduling and orchestration platform. Ansible is a popular automation language and toolset used for provisioning and configuration management. Rundeck is popular as an open system that ties together any kind of underlying automation tool like Ansible.

Rundeck jobs can be defined to run on a periodic schedule like once an hour, day or even the two days before the end of the month. Rundeck jobs can also be scheduled to run just once.

Support

Your success with Rundeck is important to us. Rundeck Community users can take advantage of group training webinars and community message boards. Rundeck Team and Enterprise subscriptions include a range of service and support offerings to jumpstart your Rundeck projects and keep them running smoothly. Following is a brief overview of available services. For more information about services included with each Rundeck edition, visit our  pricing page.

Professional Support

From advice about your Rundeck usage to help with troubleshooting, our experts are here to help. Unlimited support means no restrictions on support tickets or inquiries. Ask and we’ll answer. Short of writing code or configuring your servers, our support team will have you covered.

Onboarding 

Rundeck engineers will help you through the first steps of your implementation. Get up and running quickly with help to install and configure Rundeck and then set up your first project and job.          

Best Practices Training 

Learn about core concepts that will make you more successful with Rundeck through training webinars and self-help materials focused on different topics.

One-on-One with a Rundeck Solutions Architect 

Are you maximizing your Rundeck usage? Get experienced guidance on Rundeck deployments.

Quarterly Health Check

Share your Rundeck successes and get expert advice on issues. The Rundeck team is here to help you conquer challenges as they arise. Once a quarter we’ll review your use cases and provide updates on the product roadmap and relevant best practices.

Yes, our QuickStart program offers a combination of training and services to quickly get your team up to speed. QuickStart includes:

  • Focused training and hands-on consulting to get immediate results
  • Help to kick off a new project or build a foundation of Rundeck Enterprise capabilities
  • Steps to get from proof-of-concept to production ready
  • Customized content to meet your team’s specific needs

We currently provide support from 5:00 AM to 6:00 PM United States Pacific Time. We have plans to extend support hours in 2018.

Integrations

Absolutely. The Rundeck community tells us that they love using Rundeck and Ansible together. Like Rundeck, Ansible's straightforward design and short learning curve make it Ops friendly.

What does Rundeck do for Ansible users?

  • Improve the user experience with a great GUI front-end
  • Blend your Ansible automation alongside other tools, commands, and scripts
  • Delivers powerful access control capabilities that safely provide other users and teams with self-service access to run automation (including Ansible playbooks)

To learn more, watch this brief video demonstration.

Yes. We have a plug-in for ServiceNow that lets you manage functionality like workflow steps, notifications, and model source which reads nodes from ServiceNow CMDB.

Good question. In fact, as you move toward the new “cloud-native” ops paradigm, you will find Rundeck is a key part of the ecosystem. Even though no-ops is the mantra, smart IT people know that ops support will not disappear. The container world is all about APIs. APIs need to be automated. Rundeck, with its HTTP Step capabilities, is the perfect to tool to manage an API-driven Ops environment.

You can also use Rundeck to manage long-running containers as Nodes letting operations look into the running container (eg, for diagnostics like getting logs, getting thread dumps). Additionally, you will need to control access to your Kubernetes dashboard. Rundeck can a self-service interface to making API calls to container orchestration tools like Kubernetes or Mesosphere and handle the granular control to limit access.

Installation

Go to Docs here for detailed instructions on installing and using Rundeck Enterprise.