When discussing operational performance, tools and process get a lot of attention. But what about the emotional and psychological side of working in operations? In this edition of Talks We Like, I'm featuring Matt Stratton's excellent talk, "Releasing Organizational Trauma," from the 2018 REdeploy conference.
The consequences of outages and the pressure to deliver make Operations a high-pressure and high-stress domain. Within this climate, we can suffer from trauma and post-traumatic stress syndrome in a way that isn't dissimilar to what can happen in other parts of our lives. Matt provides a layman's tour of what trauma is (hint: when one's solution to a perceived or real threat doesn't work), how the human mind deals with trauma (hint: "stuck on" or "stuck off"), and therapy techniques that we can weave into our practices to make our teams more resilient to trauma.
What I like about this talk:
- At Rundeck, we are deeply interested in improving the performance of those who work in Operations.
- Matt provides a handy explanation of trauma and the signals that we can recognize in ourselves and others.
- It is often overlooked that when we practice responding to incidents we need to practice the emotional and psychological response.
- Burnout is a significant issue in our industry. Sharpening people's emotional and psychological IQ will better equip managers.