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Tickets Make Operations Unnecessarily Miserable IT Operations has always been difficult. There is always too much work to do, not enough time to do it, and frequent interrupts. Moreover, there is the relentless pressure from executives ...

Damon Edwards 07/11/2018

How to Calculate the ROI of Self-Service Operations Companies are moving to self-service operations as a way to increase agility by reducing the friction of ticket queues and cross-department dependencies. Actions are moved to be within the ...

Dawn van Hoegaerden 02/14/2018

Operations: The Last Mile Problem for Digital Transformation and DevOps

Damon Edwards 11/19/2018

TWL: Releasing Organizational Trauma by Matt Stratton

Damon Edwards 10/30/2018

TWL: DevOps Experiences from a 165-year Old Bank by Shaun Norris

Damon Edwards 08/21/2018

Talks We Like: NextGen Ops w/John Willis, Cornelia Davis, Damon Edwards, Alan Shimel

Damon Edwards 07/21/2018

Talks We Like: A Story of Being On Call by Charity Majors

Damon Edwards 06/29/2018

Talks We Like: John Willis on the Nature of Cyber Security and DevSecOps

Damon Edwards 06/15/2018

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