IT Operations

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IT Operations

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Tickets Make Operations Unnecessarily Miserable IT Operations has always been difficult. There is always too much work to do, not enough time to do it, and frequent interrupts. Moreover, there is the relentless pressure from executives ...
Damon Edwards 07/11/2018
Featured
How to Calculate the ROI of Self-Service Operations Companies are moving to self-service operations as a way to increase agility by reducing the friction of ticket queues and cross-department dependencies. Actions are moved to be within the ...
Dawn van Hoegaerden 02/14/2018
SRE Anti-Pattern: "Known workaround. Bug closed."
Damon Edwards 03/18/2019
Webinar Recording: Toil, Politickets, and a Culture of Self Service
Dawn van Hoegaerden 03/14/2019
Upcoming webinars: Understanding Nodes and Toil, Politickets and the Culture of Self-Service
Dawn van Hoegaerden 02/22/2019
TWL: Jon Hall on Swarming To Avoid the Painful 3-Tier Support Model
Damon Edwards 02/11/2019
January 31: Live Webinar with Gene Kim, John Willis and Damon Edwards
Dawn van Hoegaerden 01/29/2019
Self-Service Operations Solves Security and Compliance Problems
Damon Edwards 12/08/2018
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