How to Calculate the ROI of Self-Service Operations

Companies are moving to self-service operations as a way to increase agility by reducing the friction of ticket queues and cross-department dependencies. Actions are moved to be within the reach of those who need them. Calculating the return on investment of self-service operations will always vary from company to company as each business operates in a unique environment.

What's a Silo? (and why they ruin everything)
Damon Edwards     November 29, 2017 Featured

If you've seen enough conference presentations, you've likely come across the following image (original photo credit to Doc Searls) along with statements like "Silos are bad" or "Get rid of Silos." Usually, the presenter will then move quickly to another topic. Rarely do we get much analysis on what Silos actually are and why they are so destructive.

6 Things You May Not Know About Rundeck Pro (But Should)
Dawn van Hoegaerden     September 22, 2017 Rundeck, Featured

As a Rundeck open source user, the standard features and benefits of Rundeck are undoubtedly familiar to you. But do you know all of the great benefits that you get when you upgrade to Rundeck Pro? From enterprise features and scalability to getting a direct line of communication to core the Rundeck team, Rundeck Pro helps you take your Rundeck usage to the next level.

Here are 6 key things you may not know about Rundeck Pro:   

Getting to Self-Service: Break Up the Monolithic Thinking About Ops Procedures

 The Takeaways:

  • Ops procedures are not as monolithic as commonly believed
  • Separate each element and move to where it will do the the most to improve the flow of work or labor utilization
  • Implement Operations as a Service capabilities and move your organization towards a Self-Service Operations model