Tickets Make Operations Unnecessarily Miserable

IT Operations has always been difficult. There is always too much work to do, not enough time to do it, and frequent interrupts. Moreover, there is the relentless pressure from executives who hold the view that everything takes too long, breaks too often, and costs too much.

In search of improvement, we have repeatedly bet on new tools to improve our work. We’ve cycled through new platforms (e.g., Virtualization, Cloud, Docker, Kubernetes) and new automation (e.g., Puppet, Chef, Ansible). While each comes with its own merits, has the stress and overload on operations fundamentally changed?

Enterprises have also spent the past two decades liberally applying Management frameworks like ITIL and COBIT. Would an average operations engineer say things have gotten better or worse?

In the midst of all of this, there is conventional wisdom that rarely gets questioned.

Talks We Like: A Story of Being On Call by Charity Majors
Damon Edwards     June 29, 2018 IT Operations

In this edition of Talks We Like, we are highlighting "A Story of Being On Call" by Charity Majors at Monki Gras 2018. This talk is ostensibly about making on call better. But, it is really about managing systems and human beings smartly and humanely to get the best out of both.

HowTo: Controlling How and Where Rundeck Jobs Execute
Alex Honor     June 21, 2018 Rundeck

Rundeck gives you two ways to control how and where actions execute. The first is the workflow of the Rundeck job itself. The second is the node dispatcher. Let's take a look at how to configure both.

Talks We Like: John Willis on the Nature of Cyber Security and DevSecOps
Damon Edwards     June 15, 2018 IT Operations

In this edition of Talks We Like, we are highlighting John Willis' talk "The Divine and Felonious Nature of Cyber Security - A DevSecOps Story" from DevOps Days Austin 2018. John gives a sweeping (in 37 minutes) look at where cybersecurity is today and what this "DevSecOps" idea is all about.

 

Self-Service: Making Operations More Secure and Less Risky

"We would love to give our Devs, QA, and Analysts self-service access to privileged Ops tasks. The capability sure would help these teams move quicker and lighten the load on Operations. But alas, Security and Compliance would never allow it, so we don't push for it."

There appears to be a pre-conceived notion that self-service — especially self-service between teams with different levels of privilege — is inherently risky and therefore not an option. However, if you dig in, you'll see that this belief is mostly folklore. Self-service isn't inherently dangerous or out of control. In fact, the case can be made that the opposite is true.

Going to Velocity? Stop by and See us

Will you be at the Velocity Conference in San Jose, June 12-14? The Rundeck team will be in Booth #713 demonstrating Rundeck Pro. Want fewer tickets and more self-service in your Ops organization? Who doesn't? Learn how to get started with Operations as a Service. We'll show you how the Rundeck IT Operations Management platform can make your team more efficient while maintaining security and compliance.