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Tickets Make Operations Unnecessarily Miserable IT Operations has always been difficult. There is always too much work to do, not enough time to do it, and frequent interrupts. Moreover, there is the relentless pressure from executives ...
Damon Edwards 07/11/2018
Featured
How to Calculate the ROI of Self-Service Operations Companies are moving to self-service operations as a way to increase agility by reducing the friction of ticket queues and cross-department dependencies. Actions are moved to be within the ...
Dawn van Hoegaerden 02/14/2018
SRE Lessons: Continuously Optimize to Reduce Toil
Damon Edwards 05/28/2019
SRE Anti-Pattern: "Known workaround. Bug closed."
Damon Edwards 03/18/2019
TWL: Jon Hall on Swarming To Avoid the Painful 3-Tier Support Model
Damon Edwards 02/11/2019
Rundeck: 2018 Review, 2019 Preview
Damon Edwards 01/28/2019
SRE Challenges: Taming the Tool Sprawl
Damon Edwards 12/22/2018
Self-Service Operations Solves Security and Compliance Problems
Damon Edwards 12/08/2018
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