Damon Edwards

Damon Edwards is a co-founder of Rundeck, Inc. and cares a lot about improving IT operations and how enterprises operate.

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Tickets Make Operations Unnecessarily Miserable

IT Operations has always been difficult. There is always too much work to do, not enough time to do it, and frequent interrupts. Moreover, there is the relentless pressure from executives who hold the view that everything takes too long, breaks too often, and costs too much.

In search of improvement, we have repeatedly bet on new tools to improve our work. We’ve cycled through new platforms (e.g., Virtualization, Cloud, Docker, Kubernetes) and new automation (e.g., Puppet, Chef, Ansible). While each comes with its own merits, has the stress and overload on operations fundamentally changed?

Enterprises have also spent the past two decades liberally applying Management frameworks like ITIL and COBIT. Would an average operations engineer say things have gotten better or worse?

In the midst of all of this, there is conventional wisdom that rarely gets questioned.

Talks We Like: A Story of Being On Call by Charity Majors
Damon Edwards     June 29, 2018 IT Operations

In this edition of Talks We Like, we are highlighting "A Story of Being On Call" by Charity Majors at Monki Gras 2018. This talk is ostensibly about making on call better. But, it is really about managing systems and human beings smartly and humanely to get the best out of both.

Talks We Like: John Willis on the Nature of Cyber Security and DevSecOps
Damon Edwards     June 15, 2018 IT Operations

In this edition of Talks We Like, we are highlighting John Willis' talk "The Divine and Felonious Nature of Cyber Security - A DevSecOps Story" from DevOps Days Austin 2018. John gives a sweeping (in 37 minutes) look at where cybersecurity is today and what this "DevSecOps" idea is all about.

 

Self-Service: Making Operations More Secure and Less Risky

"We would love to give our Devs, QA, and Analysts self-service access to privileged Ops tasks. The capability sure would help these teams move quicker and lighten the load on Operations. But alas, Security and Compliance would never allow it, so we don't push for it."

There appears to be a pre-conceived notion that self-service — especially self-service between teams with different levels of privilege — is inherently risky and therefore not an option. However, if you dig in, you'll see that this belief is mostly folklore. Self-service isn't inherently dangerous or out of control. In fact, the case can be made that the opposite is true.

Seeing Both Dev and Ops Within Operations

I recently wrote about how the craft of Operations is changing, but is far from being in decline. In an ensuing twitter conversation, Charles T. Betz brought up some excellent points about the need to be precise when unpacking what Operations does.

Reports of the Impending Demise of Operations Are Greatly Exaggerated
Damon Edwards     May 21, 2018 IT Operations

Our industry has spent the past 7-8 years proclaiming the need for better integration of Dev and Ops to improve flow and quality. Despite this work — or perhaps because of it — there is a new rift forming between Dev and Ops.