Damon Edwards

Damon Edwards is a co-founder of Rundeck, Inc. and cares a lot about improving IT operations and how enterprises operate.

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SRE Anti-Pattern: "I'm An Expert, I Don't Check the Wiki."
Damon Edwards     September 17, 2018 Rundeck, Self-Service Operations, SRE

In this edition of SRE Anti-Patterns, I'm highlighting one of the more substantial shortcomings of written documentation — it is difficult to get people to read it!

SRE Anti-Pattern: "I Could Fix It, If I Could Get To It"

In this edition of SRE Anti-Patterns, I'm highlighting the common enterprise problem of disjointed access. Often the people responding to an incident are blocked from taking the required recovery actions even though they have the first-hand knowledge and experience needed to know what to do.

TWL: DevOps Experiences from a 165-year Old Bank by Shaun Norris
Damon Edwards     August 21, 2018

In this edition of Talks We Like, I'm featuring Shaun Norris, Global Head of Cloud Infrastructure Services at Standard Chartered Bank.

Working at a 165-year old bank operating in over 60 countries, you can imagine the complexity, compliance, and legacy hurdles in front of Shaun and his team. This talk provides an exciting overview of the various strategies that Standard Chartered is employing to modernize their IT Operations.
Operations: The Last Mile Problem For DevOps

The last mile problem for DevOps is Operations. "The last mile" is an economic concept, born in the telco industry, that describes the last bit of effort that is required to extract the benefit of significant previous investments. The metaphor is a good fit for the relationship between DevOps and Operations.

Talks We Like: NextGen Ops w/John Willis, Cornelia Davis, Damon Edwards, Alan Shimel
Damon Edwards     July 21, 2018 IT Operations

In this edition of TWL, I'm highlighting a roundtable discussion that Alan Shimel (DevOps.com) moderated at the DevOps Enterprise Summit London 2018. The other participants are John Willis (SJ Technologies), Cornelia Davis (Pivotal), and myself.

The primary topic of discussion is the state of flux in which the operations field finds itself. We considered both the new infrastructure technologies and the new ways of working that are emerging.

Tickets Make Operations Unnecessarily Miserable

IT Operations has always been difficult. There is always too much work to do, not enough time to do it, and frequent interrupts. Moreover, there is the relentless pressure from executives who hold the view that everything takes too long, breaks too often, and costs too much.

In search of improvement, we have repeatedly bet on new tools to improve our work. We’ve cycled through new platforms (e.g., Virtualization, Cloud, Docker, Kubernetes) and new automation (e.g., Puppet, Chef, Ansible). While each comes with its own merits, has the stress and overload on operations fundamentally changed?

Enterprises have also spent the past two decades liberally applying Management frameworks like ITIL and COBIT. Would an average operations engineer say things have gotten better or worse?

In the midst of all of this, there is conventional wisdom that rarely gets questioned.